Our Frequently asked questions

FAQ: What payment methods do you accept?

Answer: We offer several convenient payment options to suit your needs:

1. Online Payment via PayFast: Securely pay online through PayFast using your debit or credit card. Once your payment reflects in our account, your order will start processing.

2. EFT Payment: You can make a direct bank transfer using the details provided at checkout. Please ensure you use your order number as the payment reference. Once your payment reflects in our account, your order will start processing.

3. Card Payment on Collection: If you prefer to collect your order in person, you can pay by card at our collection point. The collection point is at 682 Witdoring Avenue, Moreleta park, Pretoria, South Africa. 

4. CASH Payment on Collection: Cash payments are also accepted when you pick up your order in person. The collection point is at 682 Witdoring Avenue, Moreleta park, Pretoria, South Africa. 

What are the delivery options and times?

Answer: We offer two convenient options for receiving your order:

1. Free Collection: You can opt for free collection. Simply place your order online, and we’ll prepare it for you to pick up. Once your order is ready, we’ll notify you via WhatsApp with the details.

2. Delivery by Courier: We partner with a third-party courier service for delivery. The delivery time depends on your location:

○ Major Centers: 1-2 business days

○ Outlying Areas: 2-4 business days

Flat Rate: A flat rate is charged for orders weighing up to 2kgs for delivery countrywide. If your order exceeds this standard weight or size, the delivery fee will be manually adjusted according to the courier company’s charges. Please note that once your order is handed over to the courier company, we have no control over the exact delivery times. However, we strive to process your order on the same day we receive proof of payment to expedite the delivery process. You’ll receive a WhatsApp notification with your tracking number once your order is dispatched.

FAQ: What is your policy on refunds, returns, and exchanges?

Answer: We want you to be completely satisfied with your purchase. Here’s our policy on refunds, returns, and exchanges:

1. Returns:

○ Products must be returned in their original packaging, unused, unopened, and undamaged. If any product damage is seen, the return will not be allowed.

○ You, the customer, are responsible for the courier costs associated with the return.

○ Please email us at info@shineonnails.co.za with your order number and the reason for the return or exchange within 7 days of delivery.

○ Returns must be authorized by our team before sending any items back.

2. Refunds:

○ Refunds will be processed within 7-10 business days after we receive the returned items.

○ Refunds are issued to the original payment method.

3. Exchanges:

○ If you would like to exchange an item, please indicate the desired replacement in your email.

○ Exchanges are subject to product availability.

4. Wrong, Missing, or Faulty Items:

○ If you receive the wrong item, a missing item, or a faulty item, please notify us within 2 business days at 066 485 70 97 or info@shineonnails.co.za.

○ We will work with you to resolve the issue promptly.

5. Non-Returnable Items:

○ Please note that certain items, such as sale items and custom orders, are not eligible for return or exchange.

6. Damaged in Transit:

○ If your item arrives damaged due to transit, please contact us within 2 business days of receiving the package, along with photos of the damage.
Please note that ShineOn does not take responsibility for any product damage that occurs during transit. However, we will assist you in filing a claim with the courier company if necessary.

If you have any further questions, please don’t hesitate to contact us!